Caravan Advice Members Club APP
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Terms of use
1. About Us
This application (“App”) is operated by BAA Automotive Alliance Ltd/ TA caravanadvice.co.uk, registered in England and Wales.
Registered address: Parallel House, 32 London Road, Guildford, GU1 2AB.
2. Acceptance of Terms
By accessing or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App.
3. Eligibility
You must be at least 18 years old to use this App.
This App is intended for use within the United Kingdom only.
4. Membership & Payments
Access to the App is provided via paid membership. Payments are securely processed by Stripe.
We do not store full payment details.
You agree:
To provide accurate billing information
That subscriptions may renew unless cancelled
That access may be suspended for failed payments
5. App Features Disclaimer
5.1 Route Planner
The route planner is provided for general guidance only.
We do not guarantee that routes are suitable for caravans, safe, or legally compliant.
You are solely responsible for:
Checking road restrictions
Vehicle suitability
Safe driving decisions
5.2 Service & Repair Finder
Search results are based on third-party data, including ratings sourced from Google.
We:
Do not verify businesses
Do not endorse listed providers
Accept no responsibility for work carried out
5.3 Checklists & Advice
All checklists and guidance are for general informational purposes only and do not constitute professional or mechanical advice.
5.4 Events
Events are subject to change or cancellation. Participation is at your own risk.
6. User Content
Where you upload content (including trip logs, photos, and notes):
You retain ownership of your content
You grant us a worldwide, non-exclusive licence to use, display, and store it
You must not upload unlawful, offensive, or infringing content
We reserve the right to remove content at our discretion.
7. Future Messaging Feature
If member messaging is introduced:
You agree not to misuse the feature
We are not responsible for interactions between users
We reserve the right to monitor, restrict, or remove access
8. Acceptable Use
You must not:
Attempt to hack or disrupt the App
Use the App for unlawful purposes
Misrepresent information
9. Limitation of Liability
The App is provided “as is” without warranties.
To the fullest extent permitted by law, we are not liable for:
Vehicle damage or towing incidents
Losses arising from route planning
Issues with third-party services or garages
Data loss or service interruptions
10. Third-Party Services
The App relies on third-party services (including mapping and payment providers).
We are not responsible for outages or inaccuracies in these services.
11. Termination
We may suspend or terminate access if you breach these Terms.
12. Changes to Terms
We may update these Terms at any time. Continued use constitutes acceptance.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Privacy Policy
1. Introduction
This Privacy Policy explains how BAA Automotive Alliance Ltd collects and uses your personal data in accordance with UK GDPR.
2. Data We Collect
We may collect:
- Name and email address
- Account details
- Postcode/location search data
- Trip logs and notes
- Uploaded images
- Usage analytics
3. How We Use Your Data
We use your data to:
Provide App functionality
Manage memberships
Improve services
Administer prize draws
4. Legal Basis
We process data based on:
Contract (providing the App)
Legitimate interests (service improvement)
Consent (where required)
5. Payments
Payments are processed by Stripe.
We do not store your full payment details.
6. Data Sharing
We may share data with:
Google APIs (maps and search services)
Hosting and analytics providers
7. Data Retention
We retain data only as long as necessary for service delivery or legal obligations.
8. Your Rights
You have the right to:
Access your data
Request correction
Request deletion
Object to processing
To exercise these rights, contact us directly.
9. Data Security
We take reasonable measures to protect your data but cannot guarantee absolute security.
10. Contact
BAA Automotive Alliance Ltd
Parallel House, 32 London Road, Guildford, GU1 2AB.
support@caravanadvice.co.uk
Prize Draw Terms
1. Eligibility
Open to active members of the Caravan Advice Members Club aged 18+ and residing in the UK.
2. Entry
Entry is automatic with an active membership.
3. Draw Details
Promotional Nature of Prize Draw
The monthly prize draw is a discretionary promotional feature offered to members and does not form part of the core paid subscription service provided by Caravan Advice Members Club.
Membership fees are paid for access to the App’s digital services and features, including but not limited to route planning, checklists, trip logging, repair finder functionality, and community-related features.
The prize draw is offered separately as a complimentary promotional benefit and may be amended at any time at the discretion of BAA Automotive Alliance Ltd.
We reserve the right to:
Modify, suspend, substitute, postpone, or withdraw the prize draw at any time
Change the frequency, format, selection process, prize type, or prize value without prior notice
Cancel or delay any draw due to operational, commercial, technical, or other business-related reasons
Substitute any advertised prize with an alternative of equal or lesser value where necessary
Prize values and prize types may vary from month to month.
No minimum prize value is guaranteed.
We may, at our discretion:
Offer physical prizes
Offer digital prizes
Offer vouchers or promotional items
Temporarily pause prizes altogether
No compensation, refund, discount, damages, or alternative benefit shall be payable in relation to:
Any amendment to the prize draw
Any suspension or cancellation of the prize draw
Any variation in prize value or frequency
Any failure or delay in prize fulfilment outside our reasonable control
The decision of BAA Automotive Alliance Ltd in relation to all prize draw matters is final.
Participation in the prize draw is subject to active membership status at the time of the draw.
4. Winner Notification
Winners will be contacted via registered email.
5. Claim Period
The winner must respond within 10 days of notification.
Failure to respond will result in a new winner being selected.
6. Prize Fulfilment
Prizes will be dispatched within a reasonable timeframe.
7. Substitution
We reserve the right to substitute prizes of equal or greater value.
8. General
No cash alternative unless stated
We reserve the right to disqualify fraudulent entries
Our decision is final
9. Liability
We are not responsible for:
Lost or delayed communications
Issues arising from prize use
10. Promoter
BAA Automotive Alliance Ltd, Parallel House, 32 London Road, Guildford, GU1 2AB
support@caravanadvice.co.uk
Refund and cancelation policy
Caravan Advice Members Club
1. Subscription Access
By purchasing a membership, you are granted immediate access to digital services within the App.
2. Right to Cancel (Digital Content)
Under the Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel.
However, by subscribing and accessing the App immediately, you:
Acknowledge that digital content is provided instantly
Agree that your right to cancel is waived once access begins
3. Refunds
As access is granted immediately, no refunds will be provided once the subscription has started, except where required by law.
4. Subscription Cancellation
You may cancel your subscription at any time.
Access will continue until the end of your billing period
No partial refunds are provided
5. Failed Payments
If a payment fails:
Access may be suspended
We reserve the right to terminate your membership
6. Exceptional Circumstances
We reserve the right to issue refunds at our discretion in exceptional cases.
7. Contact
For billing queries, contact:
BAA Automotive Alliance Ltd
Parallel House, 32 London Road, Guildford, GU1 2AB
support@caravanadvice.co.uk